Refund policy
Returns & Refunds
You may return your order within 7 days of delivery, free of charge, if you are not satisfied.
- Email with your order number within 7 days of receiving your order.
- We will send return instructions right away — returns are free.
- Refunds are issued to the original payment method within 3–5 business days after we receive and approve the returned item.
- Unopened items are returnable for any reason. For hygiene reasons, opened pens are returnable when faulty or not as described.
- Items damaged or faulty on arrival are refunded or replaced after photo confirmation — no return shipment needed.
Polishelle is operated by Taylor Brio LLC, 500 4th St NW, Albuquerque, NM 87102, United States.